Shipping policy
Thank you for supporting MATRIX CONRAD TE METE AMOHAU. As a professional New Zealand online apparel retailer, we adhere to standardized order processing and strict logistics supervision mechanisms. We strive to conduct rigorous pre-delivery inspections and professional packaging for all clothing products, ensuring every order is delivered completely, safely and within a reasonable logistics cycle.
1. Order Processing Time
All confirmed and fully paid apparel orders will undergo internal verification, quality inspection and sealed warehouse packaging within 1–5 business days. Order processing is only carried out on official working days, excluding weekends and statutory public holidays in New Zealand.
During holiday promotions and shopping peak periods, surging order volume may lead to extended processing cycles. We will take the initiative to send email notifications to customers once significant processing delays occur, timely updating the latest order progress.
2. Shipping Rates and Delivery Estimates
Logistics fees for all clothing orders are calculated based on actual package weight, outer size and delivery region. The exact shipping cost will be automatically calculated and clearly displayed on the checkout page before payment confirmation. Our store does not provide free shipping, shipping subsidies or any logistics preferential benefits under any circumstances.
The standard delivery time for all apparel orders is estimated at 15 business days. All delivery timeframes are for reference only and cannot be used as absolute delivery guarantees. Actual delivery speed may be affected by logistics carrier operational failures, customs inspection cycles, severe weather, regional logistics restrictions and holiday arrangements, which shall be subject to real-time logistics conditions.
3. Shipment Confirmation and Order Tracking
After your clothing order is dispatched from our warehouse and picked up by the official logistics carrier, you will receive an automated shipment confirmation email, which includes your exclusive tracking number and official logistics query entrance.
Tracking data cannot be synchronized immediately after shipment. Normally, complete transit records and delivery status information will be fully available for customer inquiry within 24 to 48 hours after the carrier completes package scanning and system registration.
4. Incorrect Address Disclaimer
Customers shall take full responsibility for filling in accurate, complete and valid recipient addresses and contact information during order checkout. Please verify all delivery details repeatedly to avoid delivery errors, package detention or return risks.
MATRIX CONRAD TE METE AMOHAU will not bear any liability for misdelivery, package loss or return losses caused by incorrect or incomplete customer-provided address information. Any packages returned due to address errors will require customers to bear all return logistics fees and additional reshipping costs for secondary delivery.
5. Lost or Damaged Packages
If your apparel package is abnormally stranded, missing or presumed lost during transit, please submit a formal investigation application with your valid order number to our customer service team within 3 business days after the scheduled delivery date.
If your received clothing products have damaged outer packaging, fabric tearing, stains, extrusion deformation and other transit-induced damage, please contact our support team within 24 hours after receiving the package. You are required to provide clear original photos of both the packaging and damaged goods for claim review. Our team will assess each case independently and provide efficient solutions.
6. Apparel Care and Usage Notice
Every garment sold in our store is equipped with material-specific care labels and targeted maintenance guidelines. Different fabrics correspond to exclusive washing, drying and storage methods. We recommend customers follow the official product instructions for daily wear and maintenance to protect the texture, elasticity and color fastness of the clothing.
We exclude all after-sales liability for clothing damage, shrinkage, fading, deformation and aging wear caused by unauthorized cutting and modification, non-standard cleaning methods, high-temperature drying, artificial damage and other improper use that violates product care specifications.
7. International Shipping and Customs Notice
Cross-border international apparel shipments may trigger import duties, commodity inspection fees and other taxable charges in accordance with the local trade laws and customs policies of the destination country or region.
All customs-related expenses are independent of product prices and shipping fees, and all expenses shall be borne solely by the customer. These charges are not included in any order settlement amount. Customers need to independently comply with local import regulations and complete customs clearance and fee payment procedures.
8. Contact Information
If you have any questions, feedback or consulting demands regarding our shipping rules, order processing and logistics services, please contact us through our official channels:
Trade Name: MATRIX CONRAD TE METE AMOHAU
Phone Number: +64 22 072 3045
Email: contact@matrixamohaulabel.shop
Physical Address: 152 Rutland Street, Saint Albans, Canterbury, Christchurch 8052, New Zealand